Frequently Asked Questions

Everything you need to know about your SVR skincare journey.

Are SVR products suitable for sensitive skin?

Yes, Laboratorium SVR specializes in dermatological skincare formulated specifically for sensitive skin, using high concentrations of active ingredients while maintaining optimal tolerance.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We accept returns of unopened and unused products within 14 days of delivery. Please contact our customer service team to initiate the return process.

Do you test your products on animals?

No, Laboratorium SVR complies with European regulations and does not test any of its finished products or raw materials on animals.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized secure payment options depending on your shipping destination.

How do I know which product is right for my skin type?

Each product page features a 'Skin Type' guide. You can also use our online diagnostic tool or contact our dermatological consultants for a personalized recommendation.